We embrace complexity because change is messy.
Variation in implementation is inevitable and complicated. We use our frameworks to account for variability and to measure the factors that support and inhibit change.
We use knowledge of change, human behavior, and human-centered design.
We focus on our collaborators’ concerns, who they pertain to, realistic approaches to addressing them, and ensure that our work is useful for our collaborators and others.
We use a component approach.
We articulation innovation models into components in order to understand not only if a model works, but which parts of it work, for whom, under what conditions, and for how long.
We listen and learn.
We have been humbled by our collaborators and how generous they are with their knowledge and experience. We create partnerships that enable us to learn from one another.
Co-creation is fundamental to enduring change. We facilitate innovation co-creation by engaging a range of stakeholders at various points in the work.